Every museum has her. She has volunteered for thirty years, she gives the Thursday tour, and she knows things no label copy will ever tell you — which portrait makes schoolchildren go quiet, what the founder's letters actually say, the one question visitors ask that takes ten minutes to answer properly. She is the interpretive heart of the museum. She is also there four hours a week, and one day she will retire, and most of what she knows will go home with her.
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