Verbal

Verbal communication is the use of spoken language to convey meaning.  

Here are some tips to improve verbal communication:

• Avoid equivocal terms (words with two different, but equally acceptable meanings) to avoid misunderstandings.
  • For example: "Plane tickets and hotel reservations for a business meeting in Georgia are booked for the state of Georgia in the United States instead of the intended destination of the country of Georgia that borders the Black Sea."
• Use concrete statements to give more clarity.
  • For example:
    • Here is a vague statement: "The job will take a little longer."
    • Compare it to this concrete statement: "The job will take 48 hours to complete."
• Avoid using slang language as it gives a wrong impression; It signals to others that you're not professional.
• Rarely use jargon (a profession's specialized vocabulary), so you are inclusive of your audience.
• Use powerful language to display confidence.
  • For example:
    • A less powerful statement is: "I, uh, think we should, um, use the newer format, maybe."
    • A more powerful statement is: "I think we should use the newer format."

Ask me to list examples.